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Refund and Transfer Policy

ACPC Refund and Transfer Policy

  1. The Air Carriers Purchasing Conference (ACPC) reserves the right to cancel the 2021 conference due to circumstances beyond the control of the ACPC. If the ACPC cancels the 2021 conference you are entitled to a full refund within 30 days of notification. The ACPC is not responsible for travel arrangements, travel fees, or any expenses incurred by you as a result of such cancellation. If ACPC cancels the 2021 conference, a cancellation notice will be posted on the ACPC website and you will be contacted at the email address you provided when registering, so please be sure to provide a valid email address.
  2. REFUND REQUESTS (not as a result of cancellation by ACPC) for Conference Registration Fees, ANF fees and Sponsorship fees MUST BE MADE IN WRITING ON COMPANY LETTERHEAD AND EMAILED and RECEIVED TO karen.cantor@acpc.com prior to the deadline of Friday, July 30, 2021 at 5:00 PM Eastern Time. You must include your name, your ACPC confirmation number and the last four digits of the credit card used for your registration in your letter.
  3. NO REFUNDS, FOR ANY REASON WHATSOEVER (other than cancellation by ACPC), WILL BE AUTHORIZED AFTER THE PUBLISHED REFUND DEADLINE OF Friday, July 30, 2021 at 5:00 PM Eastern Time. Please note that this policy was agreed to by every attendee prior to submitting their registration for processing. Refund requests must be RECEIVED by the above stated deadline.

TRANSFER REQUESTS are only accepted if the transfer is within the same exact company as the original registration

For Transfer requests made prior to the deadline of Friday, July 30, 2021 please follow these THREE instructions:

· On Company Letterhead, type your request detailing the original attendee’s name and confirmation number.

· Detail the New Attendees information in entirety: Name, Title, Company Name, Address, Phone, Fax and email.

· Send your letter as an attachment in an email to: karen.cantor@acpc.com

For Transfer requests made after the deadline of Friday, July 30, 2021 please follow these THREE instructions:

· On Company Letterhead, type your request detailing the original attendee’s name and confirmation number.

· Detail the New Attendees information in entirety: Name, Title, Company Name, Address, Phone, Fax and email.

· The New Attendee must bring this letter, a photo ID and two business cards to the ACPC Customer Service Desk located in the Marquis Ballroom at the Atlanta Marriott Marquis on Saturday, September 11, 2021 between the hours of 10:00 AM to 12:00 Noon or from 1:00 PM to 4:00 PM in A602 (Atrium Level) at the Atlanta Marriott Marquis. You may also transfer on Sunday, September 12, 2021 between the hours of 9:00 AM to 11:15 AM or from 1:45 PM to 3:30 PM at the ACPC Customer Service Desk located in A602 (Atrium Level) at the Atlanta Marriott Marquis.

Please note that transfer requests made after the deadline of July 30, 2021 at 5:00 PM Eastern will not be reflected in the ACPC Directory or ACPC APP.